FAQ

How do I check the status of my order on HalalSMM?

To check your order status, log in to your HalalSMM account and navigate to the "My Orders" section. There, you'll find real-time updates on your order, including statuses such as "Pending," "Processing," "In Progress," "Completed," "Canceled," or "Partial."

Why is my order taking so long?

Orders on HalalSMM typically take between 24 to 72 hours to complete. Delays may occur when the system experiences a high volume of orders or technical issues.

Here are some common reasons for delays:

Order Overload: A surge in orders may exceed the system's capacity.

Technical Issues: Backend problems may temporarily slow processing.

If your order exceeds the 72-hour window, you can contact the support team via the HalalSMM Discord Server (discord.gg/socialbotworld) for assistance.

What does "Partial" mean?

The "Partial" status indicates that the system was unable to fulfill your entire order. When this happens, the undelivered portion is refunded automatically.

Example:

If you place an order for 10,000 units for $10 but only 9,000 units are delivered, you will receive a refund for the remaining 1,000 units (equivalent to $1 in this case).

This issue is usually resolved within 24-72 hours. If you encounter frequent partial orders, consider exploring alternative services on HalalSMM.

Why did my bots or orders drop?

A drop in your bots or orders can happen for several reasons:

Fast Services: Quick delivery services often have higher drop rates. Opt for higher-quality services to reduce this risk.

No Refill Option: If you select a service without a refill option, there is no warranty for order retention.

Social Media Algorithm Changes: Updates to platform algorithms can affect the service and result in drops.

Service Quality: Decreased service quality or system capacity can impact order fulfillment.

Invalid Details: Using invalid links, private accounts, or failing to follow service descriptions can cause issues.

Technical Issues: System errors or platform limitations may lead to unexpected drops.

To minimize drops, always choose high-quality, reliable services and double-check order details before placing them.